Click the Windows icon (lower left-hand corner).Right-click on the Start button (if you do not have a Start button, press the Windows key + X).If you would like to cancel your service, please contact our Customer Care team. Note: Uninstalling the desktop application will not impact your service subscription. Please follow the instructions below for your operating system. Please check the connection between your magicJack and your computer.

If you do not see a blue light, your device it is not receiving power. A solid blue light means properly receiving power.If these lights are solid or off you may have a connection problem between the magicJack and your router.

A blinking red and a blinking yellow light next to the Ethernet port – confirms a proper internet connection.

Check the connection between your magicJack and the power source (power outlet or computer). If you do not see a blue light, this is an indication that it is not receiving power. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router.

Blinking yellow/amber light next to the Ethernet port - magicJack is connected to your modem or router and has a proper internet connection.

Two blue lights (one solid, one blinking) means properly receiving power.

Locate the name of your device below to determine what the lights mean. The indicator lights are located on the top of each magicJack device.

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